Careers

The primary responsibilities of the Solutions Advisory Architect

Functional Responsibilities:
• Provide technical expertise and support during the pre-sales, bid process, understanding client requirements, and designing customized solutions.
• Deliver technical presentations, demonstrations, and proofs of concept showcasing the company’s products or services to the client.
• Assist the Solutions Advisory team in the development of proposals and responses to client inquiries, addressing technical aspects and highlighting the value proposition.
• Support engagement with potential clients to identify their specific needs / requirements by gathering information about their business, IT Infrastructure, and pain points.
• Conduct competitive analysis and stay updated with industry trends to effectively position the company’s offerings against competitors.
• Act as a trusted technical advisor to the client and address customer concerns and inquiries throughout the sales cycle.
• Contribute to the design of tailored solutions that meet the clients’ needs by recommending the right combination of services.
• Clearly articulate the solution in the technical proposal, including its benefits, costs, and timelines by presenting the offering in a way that is easy for the client to understand.
• Act as a strong advocate for MEEZA’s solutions standards in all levels of engagements within and outside MEEZA.
Knowledge, Skills & Experience
Academic & Professional Qualifications:
• Bachelor’s degree in computer science or IT equivalent degree
Experience:
• A minimum of 7 and maximum of 10 years’ experience in a technical solutions or related role working with a wide variety of Enterprise Applications, Cyber Security, IT Infrastructure, Cloud databases, and Middleware technologies.

Skills and Requirements:

• Strong technical knowledge and expertise in IT managed services to effectively understand and communicate the value proposition of the company’s solutions to clients.
• Excellent presentation and demonstration skills to effectively showcase the features and capabilities of the company’s products or services to potential clients.
• Strong problem-solving and consultative skills to understand client needs, analyse requirements, and propose tailored solutions that meet their specific business challenges.
• Strong technical knowledge on the established and emerging IT technologies such as Automation, Public Cloud, Cybersecurity controls, Datacentre technologies etc.

The primary responsibilities of the Senior Architect – Cloud and Infrastructure

Functional Responsibilities:

• Design and develop complex service design solutions, ensuring they align with client requirements, business objectives, and industry best practices.
• Collaborate with cross-functional teams to define and implement service design methodologies, frameworks, and standards.
• Conduct in-depth analysis of client needs, business processes, and technical requirements to design innovative and efficient service solutions.
• Conduct user research, interviews, surveys, and analyze data for the identification of opportunities that are capable of improving the services provided.
• Contribute to maintaining quality standards for the services provided by MEEZA by following metrics and KPIs for measuring service performance, participating in audits and reviews, and implementing corrective actions to improve service quality.
• Provide technical expertise and guidance to service design teams, ensuring the successful execution and delivery of service design projects.
• Stay abreast of emerging technologies and industry trends, incorporating them into service design strategies to drive innovation and enhance service offerings.
• Support the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
• Establish and maintain comprehensive capacity management planning process at the enterprise, system, and IT component level.
• Ensure that design activities comply with relevant regulations and industry standards.
• Identify potential technology & commercial risks in projects and develop strategies to mitigate them effectively

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.

Experience:

• 8-10 years of experience in technology services or a similar field.

Skills and Requirements:

• Expertise in service design principles, methodologies, and tools to lead the design and development of complex service solutions.
• Strong leadership and collaboration skills to effectively work with cross-functional teams, stakeholders, and clients, ensuring the successful execution of service design projects.
• Proficient in conducting thorough analysis, translating client requirements into innovative and efficient service design architectures that align with business objectives and deliver exceptional user experiences.
• Develop and enhance presentation skills for effectively communicating design ideas to team members, stakeholders, and clients.
• Understanding of private cloud, public cloud, and enterprise technologies including data centers, networks, enterprise storage, server technologies, enterprise applications, security, and enterprise management systems.
• In-depth knowledge of server hardware and operating systems (e.g., HP, Dell, Cisco, Windows Server, Linux).
• Experience with server virtualization technologies (e.g., VMware vSphere and Cloud Foundation, Microsoft Hyper-V, KVM, etc.).
• Expertise in designing storage solutions (e.g., SAN, NAS, DAS) and familiarity with storage technologies such as RAID, SSD, and backup/recovery solutions.
• Good understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP, BGP, OSPF).
• Proficiency with cloud services and architecture (e.g., Azure, Google Cloud, AWS) and experience with cloud migration strategies and hybrid cloud environments.
• Knowledge of disaster recovery planning, experience with business continuity planning and execution.
• Designing Microsoft on-prem and cloud services offerings including but not limited to Active Directory, Exchange, SQL, SCCM, PKI, KMS, O365, Intune, ADFS, etc.
• Relevant certifications such as VMware Certified Professional (VCP), Microsoft Azure Architect, HPE, etc.

The primary responsibilities of the Change and Problem Manager

Functional Responsibilities:

• Proper assessment of the Change Requests to maximize the probability of success whilst minimizing the impact of risk upon success.
• Coordination of changes, scheduling, and planning meetings with the appropriate technical resource for our dedicated client account.
• The creation of an effective schedule and the facilitation of approval process for changes, maintaining close liaison with internal and external support teams and Senior Managers over the release of major and notable change.
• Updating the CAB and escalating accordingly, reviewing Change using post-implementation reviews (PIRs) before closure.
• Produce Change, Release, and Configuration Management reports.
• Supports and maintains the current Configuration Management process for the resolute or non-dedicated clients, with a view to identifying and developing future capability.
• Working with the process owner to plan and coordinate all process activities.
• Ensuring that all activities are conducted as required throughout the service lifecycle.
• Appointing people to the required roles.
• Managing resources assigned to the process.
• Working with service owners and other process managers to ensure the smooth running of Services.
• Monitoring and reporting on process performance.
• Identifying improvement opportunities for inclusion in the CSI register.
• Working with the CSI manager and process owner to review and prioritize improvements in the CSI register.
• Making improvements to the implementation process.
• Creating or updating records to show that activities have been conducted correctly.
• Designing change authority hierarchy and criteria for allocating CRs to change authorities.
• Designing change and release models and workflows.
• Planning and managing support for change, release, and configuration management tools and processes.
• Maintaining, publishing the change schedule (including the projected service outage if there exists) and ensuring it is available when and where needed.
• Coordinating interfaces between change, release, and configuration management.
• Verifying that CRs are correctly completed.
• Allocating CRs to appropriate change authorities based on defined criteria.
• Monitoring and reviewing activities of teams and functions that build and test changes to ensure that the work is conducted correctly.
• Planning, scheduling, managing, and chairing CAB meetings.
• Selecting CRs for review at CAB meetings, based on the change policy.
• Circulating CRs in advance of CAB meetings to allow prior consideration.
• Accountable to the organization for stewardship of CIs that are under the scope of the SACM process.
• Defining and agreeing with the service assets that will be treated as configuration items.
• Ensuring that configuration data is available when and where it is needed to support other service management processes.
• Ensuring that change authorization is provided before a release is checked in to the definitive media library (DML).
• Need to work effectively within a multi-national, multi-cultural environment.
• Outputs must adhere to defined corporate frameworks and standards (Zachman, ITIL, ISO, etc.)
• Coordinate Operational resources to effectively manage Change, Configuration and Release activities.
• Build strong internal relationships with all delivery teams and the business.
• Application of best practices in relation to CCRM related issues.
• Understand the operational sustainability of complex hosted services and apply policy, protocols, process and procedures to delivery industry-leading uptime and reliability.
• Provide insight into areas for improvement of technology and process efficiencies and effectiveness.
• Demonstrate technical analysis and provide a holistic picture for higher management.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• University degree computer/technology and/or business administration related field OR substantial career experience with demonstrable success.

Experience:

• Ideally 10+ years in technology services organization, preferably external service provider.
• 5+ years CCRM experience in either consultancy, implementation, management, or a combination of them all.

Skills and Requirements:

• Hold one or more ITIL practitioner/intermediate certificates in Configuration, Change or Release Management.
• Good understanding of Project Planning and Management.
• Experience in Risk Management.
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint).
• Proven ability to influence cross-functional teams without formal authority.
• Practical experience of continuous improvement methods and techniques.
• Understanding statistical and analytical principles and processes.
• Good interpersonal skills for written, oral and face to face communications.
• To possess skills in influencing and negotiation methods and techniques.
• Ability to understand how IT supports the business.
• Strong understanding of enterprise technologies including Data Centers, Microsoft, and Cisco environments.
• Information Acquisition – Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
• Initiative Being proactive, acting and anticipating opportunities.
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Familiar with Operations Management – Methods, techniques, and tools for planning, organizing, resourcing, directing, coordinating, and monitoring on-going (non-project) activities.
• Excellent written and presentation skills.