Careers

The primary responsibilities of the Security Infrastructure Engineer – Google SecOps:

Functional Responsibilities:

Data Ingestion and Normalization

• Pipeline Management: Architect and maintain the ingestion of telemetry from multi-cloud (GCP, AWS, Azure) and on-premises environments using Bind Plane Forwarders, Cloud-to- Cloud (C2C) connectors, and Webhooks.
• Parser Development: Design, build, and troubleshoot custom parsers (CBN) to ensure non-standard log sources are correctly normalized into the Unified Data Model (UDM).
• Data Health Monitoring: Build dashboards to monitor ingestion rates, latency, and data drops to ensure the SIEM is always receiving high-quality, actionable data.

SOAR & Automation Engineering

• Playbook Development: Design and code automated incident response playbooks in Google SOAR using Python and visual builders.
• Connector Engineering: Build and maintain API integrations between Google SOAR and third-party tools (Firewalls, EDR, IAM, Ticketing systems).
• Workflow Optimization: Automate repetitive manual tasks such as artifact enrichment, evidence gathering, and initial containment actions.
• Case Management Configuration: Tailoring the SOAR environment to fit the SOC’s operational needs, including custom fields, stages, and SLA tracking.

Platform Administration and Optimization

• System Health Monitoring: Monitoring the ingestion health to ensure no data is dropped and that latency stays within acceptable limits.
• Access Control: Managing Role-Based Access Control (RBAC) to ensure analysts have the correct level of access to sensitive data.
• Threat Intel Ingestion: Managing the integration of Mandiant, Virus Total, and other third-party threat intelligence feeds to ensure detections are always up to date with the latest global threats.

Collaboration with SOC Team

• Feedback Loops: Collaborating with Tier 1 and Tier 2 analysts to tune YARA-L rules based on real-world alert performance and “noise” levels.
• Requirements Gathering: Interviewing incident responders to understand their manual workflows, then translating those into Google SOAR playbooks.
• Training & Enablement: Conducting knowledge transfer sessions on how to use UDM Search and the Google SecOps interface to speed up investigations.

Alignment with Infrastructure Team

• Data Ingestion Strategy: Working with GCP/AWS/Azure Architects to ensure that Cloud Logging and Pub/Sub are configured correctly for seamless export to Google SecOps platform.
• Agent Deployment: Coordinating with IT Infrastructure teams to deploy and maintain Bind Plane Forwarders on on-premises servers and virtual machines.
• Troubleshooting: Collaborating with Network Engineers to resolve connectivity issues or firewall blocks that prevent telemetry from reaching the Google SecOps platform.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, IT, Cybersecurity, or equivalent.
• SIEM Certification ( Google SecOps, Splunk, Azure Sentinel).

Preferred:

• Security certifications such as Security+, CySA+, CEH, CISSP, GCIH Google SecOps Engineer

Experience:

• 3–5 years of hands-on experience in Security Engineering, SOC Automation, DevOps Engineer, Security Operations, or Infrastructure Security.

Skills and Requirements:

• SIEM/SOAR Mastery: Proven experience architecting and managing enterprise-grade platforms (e.g., Splunk, Azure Sentinel, or QRadar), with at least 1–2 years specifically focused on Google SecOps (Chronicle).
• Key Requirement: Required skills: Google SecOps.
• Coding & Scripting: Professional experience using Python to automate security workflows or build custom API connectors.
• Cloud Infrastructure: Hands-on experience managing security within Google Cloud Platform (GCP), including VPC service controls, IAM, and Cloud Logging.
• Languages: Python (Advanced), SQL (BigQuery), YARA/YARA-L, and Bash.
• Frameworks: MITRE ATT&CK, NIST Cybersecurity Framework.
• Tools: Git (Version Control), Terraform (Infrastructure as Code), Docker/Kubernetes (Containerization).
• Data Standards: Deep knowledge of JSON, Protobuf, and Regex for log parsing and normalization.

Soft Skills

• Strong analytical thinking and problem-solving capability.
• Excellent communication skills, able to explain technical findings to non-technical stakeholders.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Attention to detail and a structured, documentation-driven mindset.

The primary responsibilities of the Security Infrastructure Engineer – Sentinel:

Functional Responsibilities:

Data Ingestion and Normalization

• Pipeline Management: Architect and maintain the ingestion of telemetry from multi-cloud (GCP, AWS, Azure) and on-premises environments using Bind Plane Forwarders, Cloud-to-Cloud (C2C) connectors, and Webhooks.
• Parser Development: Design, build, and troubleshoot custom parsers (CBN) to ensure non-standard log sources are correctly normalized into the Unified Data Model (UDM).
• Data Health Monitoring: Build dashboards to monitor ingestion rates, latency, and data drops to ensure the SIEM is always receiving high-quality, actionable data.

SOAR & Automation Engineering

• Playbook Development: Design and code automated incident response playbooks in Sentinel SOAR using Python and visual builders.
• Connector Engineering: Build and maintain API integrations between Sentinel SOAR and third-party tools (Firewalls, EDR, IAM, Ticketing systems).
• Workflow Optimization: Automate repetitive manual tasks such as artifact enrichment, evidence gathering, and initial containment actions.
• Case Management Configuration: Tailoring the SOAR environment to fit the SOC’s operational needs, including custom fields, stages, and SLA tracking.

Platform Administration and Optimization

• System Health Monitoring: Monitoring the ingestion health to ensure no data is dropped and that latency stays within acceptable limits.
• Access Control: Managing Role-Based Access Control (RBAC) to ensure analysts have the correct level of access to sensitive data.
• Threat Intel Ingestion: Managing the integration of Mandiant, Virus Total, and other third-party threat intelligence feeds to ensure detections are always up to date with the latest global threats.

Collaboration with SOC Team

• Feedback Loops: Collaborating with Tier 1 and Tier 2 analysts to tune YARA-L rules based on real-world alert performance and “noise” levels.
• Requirements Gathering: Interviewing incident responders to understand their manual workflows, then translating those into Sentinel SOAR playbooks.
• Training & Enablement: Conducting knowledge transfer sessions on how to use UDM Search and the MS Sentinel interface to speed up investigations.

Alignment with Infrastructure Team

• Data Ingestion Strategy: Working with GCP/AWS/Azure Architects to ensure that Cloud Logging and Pub/Sub are configured correctly for seamless export to Google SecOps platform.
• Agent Deployment: Coordinating with IT Infrastructure teams to deploy and maintain Bind Plane Forwarders on on-premises servers and virtual machines.
• Troubleshooting: Collaborating with Network Engineers to resolve connectivity issues or firewall blocks that prevent telemetry from reaching the Google SecOps platform.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, IT, Cybersecurity, or equivalent.
• SIEM Certification (Azure Sentinel).

Preferred:

• Security certifications such as Security+, CySA+, CEH, CISSP, GCIH Sentinel Engineer

Experience:

• 3–5 years of hands-on experience in Security Engineering, SOC Automation, DevOps Engineer, Security Operations, or Infrastructure Security.

Skills and Requirements:

• SIEM/SOAR Mastery: Proven experience architecting and managing enterprise-grade platforms (e.g., Splunk, Azure Sentinel, or QRadar), with at least 1–2 years specifically focused on Google SecOps (Chronicle).
• Key Requirement: Required skills: Google SecOps.
• Coding & Scripting: Professional experience using Python to automate security workflows or build custom API connectors.
• Cloud Infrastructure: Hands-on experience managing security within Google Cloud Platform (GCP), including VPC service controls, IAM, and Cloud Logging.
• Languages: Python (Advanced), SQL (BigQuery), YARA/YARA-L, and Bash.
• Frameworks: MITRE ATT&CK, NIST Cybersecurity Framework.
• Tools: Git (Version Control), Terraform (Infrastructure as Code), Docker/Kubernetes (Containerization).
• Data Standards: Deep knowledge of JSON, Protobuf, and Regex for log parsing and normalization.

Soft Skills:

• Strong analytical thinking and problem-solving capability.
• Excellent communication skills, able to explain technical findings to non-technical stakeholders.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Attention to detail and a structured, documentation-driven mindset.

The primary responsibilities of the Service Design Architect – Information Security

Functional Responsibilities:

• Design and develop complex service design security solutions, ensuring they align with client
requirements, business objectives, and industry best practices.
• Collaborate with cross-functional teams to define and implement service design methodologies, frameworks, and standards.
• Conduct in-depth analysis of client needs, business processes, and technical requirements to design innovative and efficient service solutions.
• Conduct user research, interviews, surveys, and analyze data for the identification of opportunities that are capable of improving the services provided.
• Contribute to maintaining quality standards for the services provided by MEEZA by following metrics and KPIs for measuring service performance, participating in audits and reviews, and implementing corrective actions to improve service quality.
• Provide technical expertise and guidance with service design teams, ensuring the successful execution and delivery of service design projects.
• Stay abreast of emerging technologies and industry trends, incorporating them into service design strategies to drive innovation and enhance service offerings.
• Support the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
• Establish and maintain comprehensive capacity management planning process at the enterprise, system, and IT component level.
• Collaborate closely with peers in Security Operations and Compliance to ensure that security reviews regarding information security technologies provide feasible
requirements and are consistent with contracts and regulations.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.
Experience:
• 5-6 years of experience in technology services or a similar field.

Skills and Requirements:
• Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.
• Familiar with technologies like DLP, PAM, IAM, MDM, DNS security, FIM, deception solutions, NGFW, XDR, SIEM tools, SOAR tools, Email security, proxy, and WAF technologies.
• Strong leadership and collaboration skills to effectively work with cross-functional teams, stakeholders, and clients, ensuring the successful execution of service design projects.
• Proficient in conducting thorough analysis, translating client requirements into innovative and efficient service design architectures that align with business objectives and deliver exceptional user experiences.
• Understanding of enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.
• Understanding and application of Architecture Framework for service design, definitions, and documentation.
• Strong knowledge of systems coding, security analysis, data Modeling and database
management.

• Strong experience with designing modern information security solutions and services; preferably in MSSP and cloud environments.

The primary responsibilities of the Senior Client Services Manager:

Managerial Responsibilities:

• Provide input during the development of the department’s strategy, goals, initiatives, and plans and monitor their execution.
• Foster a collaborative culture within the department that encourages the sharing of feedback and insights across different functional areas to enhance client service delivery.
• Initiate and facilitate regular inter-departmental meetings to ensure alignment of objectives and seamless communication regarding client projects and expectations.
• Manage day-to-day activities and operations, recommend potential improvements, and ensure proper documentation and implementation of all policies and procedures.
• Assist in the development of the annual budget, including all financial and staff requirements for the department.
• Provide coaching, guidance, and support to employees in the execution of their work and ensure proper knowledge transfer to develop them and improve their performance.

Functional Responsibilities:

• Facilitate and coordinate internal technical professionals and provide leadership to achieve client satisfaction and operational excellence.
• Develop and maintain strong relationships with clients, ensure that their needs are being met and expectations are exceeded.
• Proactively engage with clients to understand their evolving business needs and align MEEZA’s services, accordingly, ensuring a proactive, not reactive, approach to client satisfaction.
• Create and utilize client satisfaction metrics and feedback mechanisms to drive continuous improvements in service delivery and share insights with relevant departments to spur organizational learning.
• Engage in strategic discussions with clients to identify new opportunities for service enhancement and collaborate with the Sales and Technical Development teams to realize these opportunities.
• Act as a commercial advocate, ensuring that client engagements are nurtured not just for immediate satisfaction but for long-term value creation and revenue growth.
• Champion the voice of the client within MEEZA, ensuring that client feedback and satisfaction are integral metrics in organizational performance assessments and strategy development.
• Collaborate with cross-functional teams to ensure timely delivery of client projects and resolve any technical or operational issues.
• Identify opportunities to enhance client solutions, optimize service delivery, and improve team efficiency.
• Develop and monitor key performance indicators (KPIs) to measure and analyze the effectiveness of the team’s performance and make recommendations for improvement.
• Monitor the delivery of services to ensure that they meet agreed-upon service levels by tracking incidents, requests, and changes to services.
• Coordinate incident management and problem resolution activities by ensuring that incidents and problems are appropriately escalated and resolved in a timely manner.
• Support the external supplier management process for partners/vendors/suppliers engaged on the named accounts.
• Act as a single point of contact for the delivery process for IT service solutions on the named accounts.
• Publish regular reports/management information on the status of service performance.
• Work with PMO to manage the delivery and implementation of complex technological solutions to clients and subsequent transition to in-life support.
• Stay up to date with industry trends and emerging technologies to ensure MEEZA’s offerings remain competitive and innovative.
• Liaises with different departments about client queries to resolve any issues that arise.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Business, Engineering, Information Systems, or equivalent.
• Certifications in ITIL and Project Management (Prince2 or PMP) are desirable.

Experience:

• 12+ years of experience in client services or a related field, with a proven track record in managing and growing client relationships.
• Experience in working collaboratively with cross-functional teams and managing stakeholders at various levels within and outside the organization.
• Demonstrated success in driving customer satisfaction and delivering value-added services in a technology-driven environment.

Skills and Requirements:

• Commercial awareness to understand the business implications of technical service delivery and to identify opportunities for expanding client engagements.
• Ability to translate client feedback into actionable insights for continuous improvement in service delivery and client satisfaction.
• Strong communication skills to effectively liaise between clients and internal teams, ensuring a unified approach to delivering client satisfaction.
• Strong people management skills, with a focus on collaborating with and developing others.
• Excellent client relationship management skills to build and maintain strong partnerships with clients, ensuring high satisfaction and retention.
• Deep knowledge of IT managed services, industry standards, and best practices to oversee the successful delivery of IT services and address client needs and requirements.
• Demonstrated success in the delivery of complex IT solutions for enterprise clients in a multi-tenant organization.
• Strong understanding of enterprise technologies including data centers, WAN/LAN networks, server technologies, applications, and enterprise management systems.
• Experience with client management lifecycles is a distinct advantage.
• Comprehension of technology and process frameworks including LEAN/Six-Sigma, CMMI, TIA-942, Zachman, and The Uptime Institute.
• The role requires a bilingual professional with strong English and Arabic language skills.