Careers

The primary responsibilities of the Service Design Architect – Information Security

Functional Responsibilities:

• Design and develop complex service design security solutions, ensuring they align with client
requirements, business objectives, and industry best practices.
• Collaborate with cross-functional teams to define and implement service design methodologies, frameworks, and standards.
• Conduct in-depth analysis of client needs, business processes, and technical requirements to design innovative and efficient service solutions.
• Conduct user research, interviews, surveys, and analyze data for the identification of opportunities that are capable of improving the services provided.
• Contribute to maintaining quality standards for the services provided by MEEZA by following metrics and KPIs for measuring service performance, participating in audits and reviews, and implementing corrective actions to improve service quality.
• Provide technical expertise and guidance with service design teams, ensuring the successful execution and delivery of service design projects.
• Stay abreast of emerging technologies and industry trends, incorporating them into service design strategies to drive innovation and enhance service offerings.
• Support the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
• Establish and maintain comprehensive capacity management planning process at the enterprise, system, and IT component level.
• Collaborate closely with peers in Security Operations and Compliance to ensure that security reviews regarding information security technologies provide feasible
requirements and are consistent with contracts and regulations.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.
Experience:
• 5-6 years of experience in technology services or a similar field.

Skills and Requirements:
• Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.
• Familiar with technologies like DLP, PAM, IAM, MDM, DNS security, FIM, deception solutions, NGFW, XDR, SIEM tools, SOAR tools, Email security, proxy, and WAF technologies.
• Strong leadership and collaboration skills to effectively work with cross-functional teams, stakeholders, and clients, ensuring the successful execution of service design projects.
• Proficient in conducting thorough analysis, translating client requirements into innovative and efficient service design architectures that align with business objectives and deliver exceptional user experiences.
• Understanding of enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.
• Understanding and application of Architecture Framework for service design, definitions, and documentation.
• Strong knowledge of systems coding, security analysis, data Modeling and database
management.

• Strong experience with designing modern information security solutions and services; preferably in MSSP and cloud environments.

The primary responsibilities of the SACM Consultant:

Functional Responsibilities:
• Accountable to the organization for stewardship of CIs that are under the scope of the SACM
process.
• Defining and agreeing the service assets that will be treated as configuration items.
• Ensuring that configuration data is available when and where it is needed to support other service
management processes.
• Support yearly quality audits if necessary.
• Organize and chair all required meetings for the process.
• Manage, mentor and coach those people involved in the Configuration Management process.
• Report on KPI’s as appropriate and agreed.
• Identifying CIs in accordance with procedures laid out and ensuring accurate registration on the
CMDB.
• Creating, updating, and managing CIs within the CMDB.
• Ensuring CMDB procedures are followed as per process definitions.
• Producing CIs reports as and when necessary, and providing timely and accurate CI information
• Ensuring CIs attributes, relationships and statuses are accurately populated on the CMDB and
kept up to date at all times.
• Perform review and audits to check and ensure the CI attributes, relationships, and statuses.
• Working to the overall objectives agreed and implementing the Configuration Management policy
and standards.
• To manage the process according to the principles laid down in Configuration Management
process documentation and other documents that are part of the ITIL common framework.
• Planning and executing the population, management, and maintenance of the CMDB; also
manages and maintains any central libraries, tools, common codes, and data.
• Initiating activities to improve the effectiveness and efficiency of the implementation process
based upon the monthly measurements and reporting.
• Ensuring compliance with the process implementation in line with modifications to the Process
documentation
• Agree with the customers on the scope and layout project plans accordingly.
• Create customized process and procedures for Clients.
• Act as an escalation point when there is a deviation in the project timelines and tasks.
• Hands on experience and knowledge of IT Service Management tools like HP SM, Microfocus
tools like SMAX, uCMDB, Ivanti, Lansweeper, Power BI, Business Objects, etc.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.
• Hold one or more ITIL practitioner/intermediate certificates in Configuration, Change or Release
Management. (RCV or Service Transition)
Experience:
• Relevant experience in technology services organisation, preferably external service provider
• 6+ years’ experience in either consultancy, implementation, management or a combination of them all

Skills and Requirements:

• Good understanding of Project Planning
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint)
• Proven ability to influence cross-functional teams without formal authority
• To have practical experience of continuous improvement methods and techniques
• To have a good understanding of statistical and analytical principles and processes
• To possess good interpersonal skills for written, oral and face to face communications
• To possess skills in influencing and negotiation methods and techniques
• To have the ability to understand how IT supports business.
• Strong understanding of enterprise technologies including Data Centres, Microsoft, and Cisco environments
• Information Acquisition – Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
• Initiative Being proactive, taking action and anticipating opportunities.
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Familiar with Operations Management – Methods, techniques, and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities.
• Excellent written and presentation skills
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Hands on experience in Ticketing tools like HPSM, Microfocus tools like SMAX and uCMDB

The primary responsibilities of the Accountant – Revenue

Functional Responsibilities:

• Booking revenue for entire company ensuring compliance with IFRS15. Ensure all month end entry vouchers, reversals and other entries are performed to provide an accurate and complete set of financial statements.
• Carry out revenue assurance exercises on month end revenue to ensure accuracy and completeness.
• Perform the accounts receivable process, including invoicing, cash application, and collections, ensuring accurate and timely recording of revenue and proper billing to customers.
• Collaborate with cross-functional teams, such as sales, customer service, and project management, to ensure proper alignment of billing activities with contract terms, pricing, and project milestones.
• Conduct accurate and timely reporting of Total Contract Value for the month and YTD including the unwind.
• Preparation of customer profit and loss accounts to ensure returns are maximized.
• Calculate electricity pass-through amounts to customers checking to Kahrama bills and MEEZA data centre readings. Invoice, agree with customer and follow up for collection.
• Monitor accounts receivable aging and collections for customers, implementing appropriate collection strategies to minimize bad debt and improve cash flow.
• Prepare balance sheets reconciliations for accrued revenue and deferred revenue and all associated accounts ensuring accuracy, compliance with accounting standards and timely reporting.
• Providing staff within Finance with various requirements upon their request and following up with concerned dept.
• Conduct month-end and year-end closing activities, such as reconciliations, accruals, and journal entries, to ensure accurate and complete financial records.
• Assist with the preparation of monthly and quarterly reporting including preparation of presentations as required.
• Analyze actual revenue, identifying trends, anomalies, and areas for improvement, and providing insights to management for decision-making purposes.
• Review and provide explanations for month on month and quarter on quarter actual revenue movements.
• Provide actual and revenue unwind files for the annual budgeting and forecasting processes, working closely with business units and finance teams to gather information, perform analysis, and ensure alignment with strategic objectives.
• Assist in the implementation and maintenance of internal controls and accounting policies, ensuring compliance with regulatory requirements and best practices. Ensure Internal Controls over Financial Reporting are designed and operating effectively.
• Collaborate with cross-functional teams, such as accounts payable, general ledger, FP&A, to ensure accurate and timely processing of financial transactions and resolve any discrepancies or issues.
• Stay updated on accounting principles, standards, and regulations, recommending and implementing changes to accounting procedures and systems, as necessary.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Accounting, Finance, Business, or equivalent.
• Accounting certification (e.g., CA, CPA, ACCA, etc.) required.

Experience:

• 8-10 years of experience in Finance Operations and specifically AR and Revenue.

Skills and Requirements:

• Strong knowledge of accounting principles and practices, including experience with some of the following: general ledger maintenance, account reconciliations, financial reporting, invoice processing, billing, invoicing, credit management, collections, asset acquisition, depreciation, asset disposals, or internal controls.
• Proficiency in using accounting software and enterprise resource planning (ERP) systems, as well as advanced skills in MS Excel for data analysis and manipulation.
• Attention to detail, accuracy, and the ability to work with large volumes of financial data while ensuring compliance with accounting standards and regulations.

The primary responsibilities of the Senior Client Services Manager:

Managerial Responsibilities:

• Provide input during the development of the department’s strategy, goals, initiatives, and plans and monitor their execution.
• Foster a collaborative culture within the department that encourages the sharing of feedback and insights across different functional areas to enhance client service delivery.
• Initiate and facilitate regular inter-departmental meetings to ensure alignment of objectives and seamless communication regarding client projects and expectations.
• Manage day-to-day activities and operations, recommend potential improvements, and ensure proper documentation and implementation of all policies and procedures.
• Assist in the development of the annual budget, including all financial and staff requirements for the department.
• Provide coaching, guidance, and support to employees in the execution of their work and ensure proper knowledge transfer to develop them and improve their performance.

Functional Responsibilities:

• Facilitate and coordinate internal technical professionals and provide leadership to achieve client satisfaction and operational excellence.
• Develop and maintain strong relationships with clients, ensure that their needs are being met and expectations are exceeded.
• Proactively engage with clients to understand their evolving business needs and align MEEZA’s services, accordingly, ensuring a proactive, not reactive, approach to client satisfaction.
• Create and utilize client satisfaction metrics and feedback mechanisms to drive continuous improvements in service delivery and share insights with relevant departments to spur organizational learning.
• Engage in strategic discussions with clients to identify new opportunities for service enhancement and collaborate with the Sales and Technical Development teams to realize these opportunities.
• Act as a commercial advocate, ensuring that client engagements are nurtured not just for immediate satisfaction but for long-term value creation and revenue growth.
• Champion the voice of the client within MEEZA, ensuring that client feedback and satisfaction are integral metrics in organizational performance assessments and strategy development.
• Collaborate with cross-functional teams to ensure timely delivery of client projects and resolve any technical or operational issues.
• Identify opportunities to enhance client solutions, optimize service delivery, and improve team efficiency.
• Develop and monitor key performance indicators (KPIs) to measure and analyze the effectiveness of the team’s performance and make recommendations for improvement.
• Monitor the delivery of services to ensure that they meet agreed-upon service levels by tracking incidents, requests, and changes to services.
• Coordinate incident management and problem resolution activities by ensuring that incidents and problems are appropriately escalated and resolved in a timely manner.
• Support the external supplier management process for partners/vendors/suppliers engaged on the named accounts.
• Act as a single point of contact for the delivery process for IT service solutions on the named accounts.
• Publish regular reports/management information on the status of service performance.
• Work with PMO to manage the delivery and implementation of complex technological solutions to clients and subsequent transition to in-life support.
• Stay up to date with industry trends and emerging technologies to ensure MEEZA’s offerings remain competitive and innovative.
• Liaises with different departments about client queries to resolve any issues that arise.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Business, Engineering, Information Systems, or equivalent.
• Certifications in ITIL and Project Management (Prince2 or PMP) are desirable.

Experience:

• 12+ years of experience in client services or a related field, with a proven track record in managing and growing client relationships.
• Experience in working collaboratively with cross-functional teams and managing stakeholders at various levels within and outside the organization.
• Demonstrated success in driving customer satisfaction and delivering value-added services in a technology-driven environment.

Skills and Requirements:

• Commercial awareness to understand the business implications of technical service delivery and to identify opportunities for expanding client engagements.
• Ability to translate client feedback into actionable insights for continuous improvement in service delivery and client satisfaction.
• Strong communication skills to effectively liaise between clients and internal teams, ensuring a unified approach to delivering client satisfaction.
• Strong people management skills, with a focus on collaborating with and developing others.
• Excellent client relationship management skills to build and maintain strong partnerships with clients, ensuring high satisfaction and retention.
• Deep knowledge of IT managed services, industry standards, and best practices to oversee the successful delivery of IT services and address client needs and requirements.
• Demonstrated success in the delivery of complex IT solutions for enterprise clients in a multi-tenant organization.
• Strong understanding of enterprise technologies including data centers, WAN/LAN networks, server technologies, applications, and enterprise management systems.
• Experience with client management lifecycles is a distinct advantage.
• Comprehension of technology and process frameworks including LEAN/Six-Sigma, CMMI, TIA-942, Zachman, and The Uptime Institute.
• The role requires a bilingual professional with strong English and Arabic language skills.

The primary responsibilities of the Security Infrastructure Engineer:

Functional Responsibilities:

Data Ingestion and Normalization

• Pipeline Management: Architect and maintain the ingestion of telemetry from multi-cloud (GCP, AWS, Azure) and on-premises environments using Bind Plane Forwarders, Cloud-to-Cloud (C2C) connectors, and Webhooks.
• Parser Development: Design, build, and troubleshoot custom parsers (CBN) to ensure non-standard log sources are correctly normalized into the Unified Data Model (UDM).
• Data Health Monitoring: Build dashboards to monitor ingestion rates, latency, and data drops to ensure the SIEM is always receiving high-quality, actionable data.

SOAR & Automation Engineering

• Playbook Development: Design and code automated incident response playbooks in Google SOAR using Python and visual builders.
• Connector Engineering: Build and maintain API integrations between Google SOAR and third-party tools (Firewalls, EDR, IAM, Ticketing systems).
• Workflow Optimization: Automate repetitive manual tasks such as artifact enrichment, evidence gathering, and initial containment actions.
• Case Management Configuration: Tailoring the SOAR environment to fit the SOC’s operational needs, including custom fields, stages, and SLA tracking.

Platform Administration and Optimization

• System Health Monitoring: Monitoring the ingestion health to ensure no data is dropped and that latency stays within acceptable limits.
• Access Control: Managing Role-Based Access Control (RBAC) to ensure analysts have the correct level of access to sensitive data.
• Threat Intel Ingestion: Managing the integration of Mandiant, Virus Total, and other third-party threat intelligence feeds to ensure detections are always up to date with the latest global threats.

Collaboration with SOC Team

• Feedback Loops: Collaborating with Tier 1 and Tier 2 analysts to tune YARA-L rules based on real-world alert performance and “noise” levels.
• Requirements Gathering: Interviewing incident responders to understand their manual workflows, then translating those into Google SOAR playbooks.
• Training & Enablement: Conducting knowledge transfer sessions on how to use UDM Search and the Google SecOps interface to speed up investigations.

Alignment with Infrastructure Team

• Data Ingestion Strategy: Working with GCP/AWS/Azure Architects to ensure that Cloud Logging and Pub/Sub are configured correctly for seamless export to Google SecOps platform.
• Agent Deployment: Coordinating with IT Infrastructure teams to deploy and maintain Bind Plane Forwarders on on-premises servers and virtual machines.
• Troubleshooting: Collaborating with Network Engineers to resolve connectivity issues or firewall blocks that prevent telemetry from reaching the Google SecOps platform.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, IT, Cybersecurity, or equivalent.
• SIEM Certification (e.g., Google SecOps, Splunk, Azure Sentinel).

Preferred:

• Security certifications such as Security+, CySA+, CEH, CISSP, GCIH

Experience:

• 3–5 years of hands-on experience in Security Engineering, SOC Automation, DevOps Engineer, Security Operations, or Infrastructure Security.

Skills and Requirements:

Technical Skills (Must Have)

• SIEM/SOAR Mastery: Proven experience architecting and managing enterprise-grade platforms (e.g., Splunk, Azure Sentinel, or QRadar), with at least 1–2 years specifically focused on Google SecOps (Chronicle).
• Coding & Scripting: Professional experience using Python to automate security workflows or build custom API connectors.
• Cloud Infrastructure: Hands-on experience managing security within Google Cloud Platform (GCP), including VPC service controls, IAM, and Cloud Logging.
• Languages: Python (Advanced), SQL (BigQuery), YARA/YARA-L, and Bash.
• Frameworks: MITRE ATT&CK, NIST Cybersecurity Framework.
• Tools: Git (Version Control), Terraform (Infrastructure as Code), Docker/Kubernetes (Containerization).
• Data Standards: Deep knowledge of JSON, Protobuf, and Regex for log parsing and normalization.

Soft Skills

• Strong analytical thinking and problem-solving capability.
• Excellent communication skills, able to explain technical findings to non-technical stakeholders.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Attention to detail and a structured, documentation-driven mindset.

The primary responsibilities of the SOC Senior Analyst:

Functional Responsibilities:

• Facilitate coordination between information security projects and operations
• Ensure security controls are executed according to policies, regulations and standards
• Establish, produce and enhance information security, risk and conformance to operational security activities
• Participate actively in development of security policies, procedures and standards
• Suggest and verify baseline security configurations for applications, operating systems, networking along with telecommunications equipment
• Assist with closing audit finding by performing / suggesting the required controls to meet the objective(s)
• Perform Security assessments based against business requests
• Develop Information Security Reports for MEEZA and clients
• Facilitate remediation of identified security vulnerabilities and mitigation of security risks
• Facilitate closure and implementation of action items identified from security incidents
• Assessment and implementation of security technologies across various pillars of Information Security including, but not limited to endpoint security, network security, data protection and privacy, thus enhancing functionality of services with security in place
• Maintain organization’s compliance to various security standards such as ISO 27001/02, National Information Assurance Policy – Qatar
• Manage and ensure all employees are compliant with the organizational Cyber Security Awareness requirements
• Review and update organizational security policies, processes and procedures
• Draft the Monthly Information Security Executive Report
• Making sound technical and business decisions in a sometimes resource restricted environment
• Must be approachable and always uphold values and characteristics of a MEEZA Employee
• Monitor SIEM, EDR, and other security tools for detection and identification of security events
• Monitor and analyze security events using Google SecOps / Google Chronicle, including:
  • UDM-based detections
  • Rule-based and YARA-L detections
  • Behavioural and threat intelligence–driven alerts
• Perform alert triage, investigation, and escalation using Chronicle search, timelines, and entity analysis.
• Create, tune, and optimize detection rules and use cases in Google SecOps to reduce false positives and improve detection accuracy.
• Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
• Responsible for generation of observations and recommendations for operational optimization
• Assist in developing and implementing processes for detecting, identifying and analyzing security related events in coordination with client’s security policy and risk management
• Identify vulnerabilities on corporate IT assets to mitigate the risk of exploitation of these vulnerabilities and to respond to such attacks in a professional and efficient manner

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, information systems, engineering or equivalent.
• Exposure to Information Security Best Practices such ISO27001, ISO31000, ISO 22301, COBIT for Risk and NIST
• An understanding of Information Security relating to the Confidentiality, Integrity, and availability of information.
• Understanding of IS regulatory requirements in the state of Qatar
• CISSP / CISA / CRISC / NIAP Implementer

Certifications

• Certified Ethical Hacker
• Security+
• CCSP / CCSE
• Google SecOps

Experience:

• 5+ years as Security Analyst preferable in MSSP.

Skills and Requirements:

• Exposure to IT service management best practices such as ITIL and ISO27001
• Experience in ISO27001 process and procedures and can work on their own with little supervision
• A good communicator at all levels
• A sound knowledge of IT security best practices, common attack types, and detection / prevention methods
• Strong written and verbal communication skills
• Attention to detail and great organisational skills
• An active interest in Cyber Security, incident detection, network, and systems security
• Experience or qualifications in network and systems monitoring
• Experience in successful implementation / exposure / participation of a Business Continuity and Disaster Recovery Program
• Experience in performing risk assessments and managing information security risks of an organization
• University degree in any field related to Information Technology
• Minimum 5+ years’ experience focused in the IT Security field (e.g. Incident Response, Incident Investigation, Incident Remediation)
• Practical experience using SIEM platforms, preferably Google SecOps / Google Chronicle, including:
  • Event monitoring and alert investigation
  • Advanced search and log analysis
  • Rule-based and behavioural detections
  • Alert tuning and false-positive reduction
• Experience in using Security Solutions such as Endpoint Security, Web, and Email Filter, APT, etc.
• Software engineering, programming, or scripting knowledge. Java, .Net.
• An excellent communicator at all levels.
• Strong written and verbal communication skills.
• A sound knowledge of IT security best practice, common attack types, and detection / prevention methods.
• Attention to detail and great organisational skills
• An active interest in Cyber Security, incident detection, network, and systems security.
• Experience or qualifications in network and systems monitoring preferable banking experience