Careers

The primary responsibilities of the Security Infrastructure Engineer – Google SecOps:

Functional Responsibilities:

Data Ingestion and Normalization

• Pipeline Management: Architect and maintain the ingestion of telemetry from multi-cloud (GCP, AWS, Azure) and on-premises environments using Bind Plane Forwarders, Cloud-to- Cloud (C2C) connectors, and Webhooks.
• Parser Development: Design, build, and troubleshoot custom parsers (CBN) to ensure non-standard log sources are correctly normalized into the Unified Data Model (UDM).
• Data Health Monitoring: Build dashboards to monitor ingestion rates, latency, and data drops to ensure the SIEM is always receiving high-quality, actionable data.

SOAR & Automation Engineering

• Playbook Development: Design and code automated incident response playbooks in Google SOAR using Python and visual builders.
• Connector Engineering: Build and maintain API integrations between Google SOAR and third-party tools (Firewalls, EDR, IAM, Ticketing systems).
• Workflow Optimization: Automate repetitive manual tasks such as artifact enrichment, evidence gathering, and initial containment actions.
• Case Management Configuration: Tailoring the SOAR environment to fit the SOC’s operational needs, including custom fields, stages, and SLA tracking.

Platform Administration and Optimization

• System Health Monitoring: Monitoring the ingestion health to ensure no data is dropped and that latency stays within acceptable limits.
• Access Control: Managing Role-Based Access Control (RBAC) to ensure analysts have the correct level of access to sensitive data.
• Threat Intel Ingestion: Managing the integration of Mandiant, Virus Total, and other third-party threat intelligence feeds to ensure detections are always up to date with the latest global threats.

Collaboration with SOC Team

• Feedback Loops: Collaborating with Tier 1 and Tier 2 analysts to tune YARA-L rules based on real-world alert performance and “noise” levels.
• Requirements Gathering: Interviewing incident responders to understand their manual workflows, then translating those into Google SOAR playbooks.
• Training & Enablement: Conducting knowledge transfer sessions on how to use UDM Search and the Google SecOps interface to speed up investigations.

Alignment with Infrastructure Team

• Data Ingestion Strategy: Working with GCP/AWS/Azure Architects to ensure that Cloud Logging and Pub/Sub are configured correctly for seamless export to Google SecOps platform.
• Agent Deployment: Coordinating with IT Infrastructure teams to deploy and maintain Bind Plane Forwarders on on-premises servers and virtual machines.
• Troubleshooting: Collaborating with Network Engineers to resolve connectivity issues or firewall blocks that prevent telemetry from reaching the Google SecOps platform.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, IT, Cybersecurity, or equivalent.
• SIEM Certification ( Google SecOps, Splunk, Azure Sentinel).

Preferred:

• Security certifications such as Security+, CySA+, CEH, CISSP, GCIH Google SecOps Engineer

Experience:

• 3–5 years of hands-on experience in Security Engineering, SOC Automation, DevOps Engineer, Security Operations, or Infrastructure Security.

Skills and Requirements:

• SIEM/SOAR Mastery: Proven experience architecting and managing enterprise-grade platforms (e.g., Splunk, Azure Sentinel, or QRadar), with at least 1–2 years specifically focused on Google SecOps (Chronicle).
• Key Requirement: Required skills: Google SecOps.
• Coding & Scripting: Professional experience using Python to automate security workflows or build custom API connectors.
• Cloud Infrastructure: Hands-on experience managing security within Google Cloud Platform (GCP), including VPC service controls, IAM, and Cloud Logging.
• Languages: Python (Advanced), SQL (BigQuery), YARA/YARA-L, and Bash.
• Frameworks: MITRE ATT&CK, NIST Cybersecurity Framework.
• Tools: Git (Version Control), Terraform (Infrastructure as Code), Docker/Kubernetes (Containerization).
• Data Standards: Deep knowledge of JSON, Protobuf, and Regex for log parsing and normalization.

Soft Skills

• Strong analytical thinking and problem-solving capability.
• Excellent communication skills, able to explain technical findings to non-technical stakeholders.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Attention to detail and a structured, documentation-driven mindset.

The primary responsibilities of the Security Infrastructure Engineer – Sentinel:

Functional Responsibilities:

Data Ingestion and Normalization

• Pipeline Management: Architect and maintain the ingestion of telemetry from multi-cloud (GCP, AWS, Azure) and on-premises environments using Bind Plane Forwarders, Cloud-to-Cloud (C2C) connectors, and Webhooks.
• Parser Development: Design, build, and troubleshoot custom parsers (CBN) to ensure non-standard log sources are correctly normalized into the Unified Data Model (UDM).
• Data Health Monitoring: Build dashboards to monitor ingestion rates, latency, and data drops to ensure the SIEM is always receiving high-quality, actionable data.

SOAR & Automation Engineering

• Playbook Development: Design and code automated incident response playbooks in Sentinel SOAR using Python and visual builders.
• Connector Engineering: Build and maintain API integrations between Sentinel SOAR and third-party tools (Firewalls, EDR, IAM, Ticketing systems).
• Workflow Optimization: Automate repetitive manual tasks such as artifact enrichment, evidence gathering, and initial containment actions.
• Case Management Configuration: Tailoring the SOAR environment to fit the SOC’s operational needs, including custom fields, stages, and SLA tracking.

Platform Administration and Optimization

• System Health Monitoring: Monitoring the ingestion health to ensure no data is dropped and that latency stays within acceptable limits.
• Access Control: Managing Role-Based Access Control (RBAC) to ensure analysts have the correct level of access to sensitive data.
• Threat Intel Ingestion: Managing the integration of Mandiant, Virus Total, and other third-party threat intelligence feeds to ensure detections are always up to date with the latest global threats.

Collaboration with SOC Team

• Feedback Loops: Collaborating with Tier 1 and Tier 2 analysts to tune YARA-L rules based on real-world alert performance and “noise” levels.
• Requirements Gathering: Interviewing incident responders to understand their manual workflows, then translating those into Sentinel SOAR playbooks.
• Training & Enablement: Conducting knowledge transfer sessions on how to use UDM Search and the MS Sentinel interface to speed up investigations.

Alignment with Infrastructure Team

• Data Ingestion Strategy: Working with GCP/AWS/Azure Architects to ensure that Cloud Logging and Pub/Sub are configured correctly for seamless export to Google SecOps platform.
• Agent Deployment: Coordinating with IT Infrastructure teams to deploy and maintain Bind Plane Forwarders on on-premises servers and virtual machines.
• Troubleshooting: Collaborating with Network Engineers to resolve connectivity issues or firewall blocks that prevent telemetry from reaching the Google SecOps platform.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, IT, Cybersecurity, or equivalent.
• SIEM Certification (Azure Sentinel).

Preferred:

• Security certifications such as Security+, CySA+, CEH, CISSP, GCIH Sentinel Engineer

Experience:

• 3–5 years of hands-on experience in Security Engineering, SOC Automation, DevOps Engineer, Security Operations, or Infrastructure Security.

Skills and Requirements:

• SIEM/SOAR Mastery: Proven experience architecting and managing enterprise-grade platforms (e.g., Splunk, Azure Sentinel, or QRadar), with at least 1–2 years specifically focused on Google SecOps (Chronicle).
• Key Requirement: Required skills: Google SecOps.
• Coding & Scripting: Professional experience using Python to automate security workflows or build custom API connectors.
• Cloud Infrastructure: Hands-on experience managing security within Google Cloud Platform (GCP), including VPC service controls, IAM, and Cloud Logging.
• Languages: Python (Advanced), SQL (BigQuery), YARA/YARA-L, and Bash.
• Frameworks: MITRE ATT&CK, NIST Cybersecurity Framework.
• Tools: Git (Version Control), Terraform (Infrastructure as Code), Docker/Kubernetes (Containerization).
• Data Standards: Deep knowledge of JSON, Protobuf, and Regex for log parsing and normalization.

Soft Skills:

• Strong analytical thinking and problem-solving capability.
• Excellent communication skills, able to explain technical findings to non-technical stakeholders.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Attention to detail and a structured, documentation-driven mindset.

The primary responsibilities of the Service Design Architect – Information Security

Functional Responsibilities:

• Design and develop complex service design security solutions, ensuring they align with client
requirements, business objectives, and industry best practices.
• Collaborate with cross-functional teams to define and implement service design methodologies, frameworks, and standards.
• Conduct in-depth analysis of client needs, business processes, and technical requirements to design innovative and efficient service solutions.
• Conduct user research, interviews, surveys, and analyze data for the identification of opportunities that are capable of improving the services provided.
• Contribute to maintaining quality standards for the services provided by MEEZA by following metrics and KPIs for measuring service performance, participating in audits and reviews, and implementing corrective actions to improve service quality.
• Provide technical expertise and guidance with service design teams, ensuring the successful execution and delivery of service design projects.
• Stay abreast of emerging technologies and industry trends, incorporating them into service design strategies to drive innovation and enhance service offerings.
• Support the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
• Establish and maintain comprehensive capacity management planning process at the enterprise, system, and IT component level.
• Collaborate closely with peers in Security Operations and Compliance to ensure that security reviews regarding information security technologies provide feasible
requirements and are consistent with contracts and regulations.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.

Experience:
• 5-6 years of experience in technology services or a similar field.

Skills and Requirements:
• Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.
• Familiar with technologies like DLP, PAM, IAM, MDM, DNS security, FIM, deception solutions, NGFW, XDR, SIEM tools, SOAR tools, Email security, proxy, and WAF technologies.
• Strong leadership and collaboration skills to effectively work with cross-functional teams, stakeholders, and clients, ensuring the successful execution of service design projects.
• Proficient in conducting thorough analysis, translating client requirements into innovative and efficient service design architectures that align with business objectives and deliver exceptional user experiences.
• Understanding of enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.
• Understanding and application of Architecture Framework for service design, definitions, and documentation.
• Strong knowledge of systems coding, security analysis, data Modeling and database
management.

• Strong experience with designing modern information security solutions and services; preferably in MSSP and cloud environments.

The primary responsibilities of the Finance Business Partner

Functional Responsibilities:

• Act as a strategic finance partner to business units, providing financial insights, analysis and
  guidance to support decision-making and drive financial performance.
• Collaborate with business unit leaders to develop and monitor financial plans, budgets and
  forecasts, ensuring alignment with overall company goals and objectives.
• Preparation and review of business cases ensuring MEEZA’s profitability guidelines and IFRS
  requirements are met. Track all opportunities through the MEEZA production line ensuring actual performance is aligned with the approved business case. Post Investment Reviews.
• Provide support wherever required and assist the Financial Operations team with accurate
  reporting.
• Conduct financial analysis and performance reviews of business units, identifying trends, risks and opportunities as well as providing recommendations to optimize financial outcomes.
• Provide input for forecast, budget and business plan preparation.
• Monitor actual performance against the forecast/budget targets and share analysis with Manager Financial Reporting to consolidate and present it to management.
• Approve PRs and RPOs and ensure these are aligned with the approved budget or approved
  business case.
• Provide financial modeling and scenario analysis to support strategic initiatives, investment
  decisions and business cases, evaluating potential returns and risks.
• Prepare Total Company, Sales, ITS, BOPs and Support Function monthly performance reports
  including appropriate analysis and commentary on performance vs. budget, month-on-month and
  year-on-year.
• Develop key performance indicators (KPIs) and performance dashboards related to assigned
  business areas to track and communicate financial and operational performance, enabling
  effective monitoring and reporting to senior management.
• Support Strategic Alliances and Procurement departments to assist in ensuring the correct
  application of the procurement process and where possible helping the business achieve its cost
  optimization targets.
• Collaborate with cross-functional teams, such as operations, sales and marketing to understand
  business drivers, assess financial impacts and provide financial insights for decision-making.
• Ensure compliance with policies and procedures manual and ICOFR requirements.
• Participate in the evaluation and assessment of new business opportunities, including mergers and
  acquisitions, partnerships and strategic investments, providing financial due diligence and
  analysis.
• Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Accounting, Finance, Business, or equivalent.
• Accounting certification (e.g., CA, CPA, ACCA, etc.) required.

Experience:

• 8-10 years of experience in Finance Business Partnering or FP&A.

Skills and Requirements:

• Strong financial analysis and forecasting skills, with the ability to interpret and communicate
  complex financial data effectively.
• In-depth knowledge of financial management principles, budgeting processes, and financial
  reporting standards.
• Excellent interpersonal and communication skills to collaborate with cross-functional teams,
  build relationships, and provide financial guidance to stakeholders at all levels.
• Financial modeling experience and advanced Excel user.
• High degree of proficiency in MS PowerPoint

The primary responsibilities of the Service Delivery Senior Engineer – Cloud & Systems

Administrative Responsibilities:

• Lead and oversee administrative management of enterprise Windows, virtualization, and cloud
  environments.
• Provide advanced administration and optimization of Active Directory, core infrastructure services,
  and clustered systems.
• Manage and fine‑tune VMware virtualization platforms including HA, DRS, and Motion for
  performance and availability.
• Perform administrative control of Azure IaaS, PaaS, and hybrid services, including:
  • Azure Virtual Machines, VM Scale Sets, Availability Sets/Zones
  • Azure Virtual Networks, NSGs, VPN Gateway, ExpressRoute, Load Balancers
  • Azure Storage (Blob, File, Disk, Backup, Site Recovery)
  • Azure Monitor, Log Analytics, Alerts, Update Management
  • Azure Automation, Azure Policy, and Azure VMware Services
• Administer Azure security and encryption services, including:
  • Azure Key Vault administration (keys, secrets, certificates)
  • Customer‑Managed Keys (CMK) implementation and key rotation
  • Azure Disk Encryption (ADE) for Windows and Linux VMs
• Oversee Azure governance, RBAC, Conditional Access, and compliance controls
• Administer Microsoft 365 SaaS tenant services, including:
  • Exchange Online, Teams, SharePoint Online, OneDrive, Stream
  • Microsoft Defender for Endpoint, Office 365, Cloud Apps
• Manage additional SaaS and cloud-integrated services as per organizational standards
• Oversee patch management, vulnerability remediation, and OS hardening across hybrid platforms
• Administer endpoint and configuration management tools including SCCM and Intune
• Review, approve, and implement changes through formal change management processes
• Handle escalated administrative issues and provide L3/L4 support
• Maintain administrative documentation, runbooks, standards, and operational procedures
• Coordinate with security, compliance, architecture, and external vendors for audits and service
  optimization

Functional Responsibilities:

• Provide advanced functional support for enterprise Windows Server and hybrid cloud
  environments
• Design, manage, and optimize Active Directory and Azure AD (Entra ID) services
• Deliver functional ownership of DNS, DHCP, DFS, NTP, File/Print Services, and MS Failover
  Clusters
• Lead functional operations of VMware infrastructure including Cluster, HA, DRS, vMotion, and capacity optimization
• Architect, configure, and support Azure IaaS and PaaS services to meet business and operational
  requirements
• Provide functional ownership of Azure components including VMs, VNets, VPN/ExpressRoute,
  Load Balancers, Storage, Backup, and Site Recovery
• Implement and manage Azure security features including RBAC, Conditional Access, Azure
  Policy, CMK, Azure Key Vault, and Azure Disk Encryption (ADE)
• Deliver functional administration and optimization of Microsoft 365 SaaS services (Exchange
  Online, Teams, SharePoint Online, OneDrive, Stream)
• Manage SaaS security and compliance using Microsoft Defender, Intune, and tenant-level
  governance controls
• Lead patching, vulnerability remediation, and OS hardening across on-prem and cloud platforms
• Provide L3/L4 functional support, troubleshooting, and resolution of complex infrastructure and
  cloud issues
• Drive root cause analysis, corrective actions, and service improvement initiatives
• Ensure functional compliance with security policies, regulatory standards, and audit requirements
• Collaborate with cross-functional teams, security, architects, and external vendors for service
  delivery excellence
• Mentor engineers and provide functional guidance and technical leadership

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.
• Relevant technology advanced certification -e.g. VMWare VCP, Microsoft MCSDo
  • ITIL V3 / V4 Foundation
  • Windows Server Hybrid Administrator Associate
  • Azure Administrator Associate
  • Microsoft Certified: Azure Solutions Architect Expert
  • VMware Certified Professional (VCP)

Experience:

• 5-8 years of relevant experience in information technology or a similar field.

Skills and Requirements:

• Advanced expertise in Windows Server architecture, administration, and enterprise system
  management
• Deep knowledge of Active Directory design, Azure AD (Entra ID), DNS, DHCP, DFS, NTP, and MS
  Failover Clustering
• Strong hands-on experience with VMware technologies including Cluster, HA, DRS, vMotion, and capacity optimization
• Extensive experience with Microsoft Azure services, including:
  • Azure Virtual Machines, VM Scale Sets, Availability Sets, and Zones
  • Azure Virtual Network (VNet), NSG, VPN Gateway, ExpressRoute, and Load Balancer
  • Azure Storage (Blob, File, Disk, Backup, Site Recovery)
  • Azure Monitor, Log Analytics, Application Insights, and alerting
  • Azure Automation, Update Management, and Azure Policy
  • Azure Identity, RBAC, Conditional Access, and Key Vault
  • Azure VMware Services
• Advanced administration of Microsoft 365 SaaS services including:
  • Exchange Online, Teams, SharePoint Online, OneDrive, Stream
  • Microsoft Defender (Endpoint, Office 365, Cloud Apps)
  • Intune, endpoint compliance, device security, and MDM/MAM policies
• Strong experience with SaaS platform governance, security controls, and tenant-level management
• Proven expertise in patch management, vulnerability remediation, and OS hardening across hybrid environments
• Advanced skills in SCCM, Intune, and endpoint lifecycle management
• Experience with Oracle Cloud Infrastructure (IaaS / PaaS) environments
• Ability to provide L3/L4 escalation support and lead complex troubleshooting and root cause
  analysis
• Strong understanding of cloud security, compliance frameworks, and audit requirements
• Proven ability to lead technical initiatives, mentor engineers, and drive service improvements
• Excellent communication skills and ability to collaborate with cross-functional teams and stakeholders

The primary responsibilities of the Financial Controller:

Functional Responsibilities:

• Oversee the day-to-day operations of the Finance Operations department, ensuring the accurate and timely processing of financial transactions, including accounts payable, accounts receivable, fixed assets, bank and general ledger activities.
• Develop and implement financial policies, procedures and controls to maintain compliance with regulatory requirements and internal audit standards. Track company compliance with Finance policies and procedures.
• Manage and optimize financial systems and tools, such as ERP software, to enhance efficiency, accuracy and data integrity in financial operations.
• Coordinate month-end and year-end closing activities, reconciliations, accruals etc to meet reporting deadlines.
• Preparation of quarterly and yearly statutory financial statements.
• Audit & lead.
• Finance lead for ICOFR.
• Collaborate with cross-functional teams, such as PMO, and financial planning and analysis, to ensure seamless integration and alignment of financial operations with broader finance functions.
• Monitor and analyze financial data and FinOps key performance indicators (KPIs), identifying trends, anomalies and areas for process improvement, working capital improvements etc.
• Owner of Finance ERP.
• Owner of Balance Sheet. Ensure Balance Sheet reconciliations are performed per policy and Balance Sheet is complete.  Preparation and presentation of the balance sheet to MEEZA CFO monthly.
• Manage the Financial modules of the reporting system and oversee the system control of all modules (i.e., GL, AP, AR, FA, PO, INV and CE).
• Owner of Accounts Receivable/Collections. Credit Committee lead.  Delivering Board set KPI’s on debtor and creditor days.
• Develop and maintain systems of internal controls to safeguard financial assets of the organization and oversee the coordination and activities of independent auditors ensuring all audit issues are resolved, and all compliance issues are met, and the preparation of the annual financial statements is in accordance with the regulatory body.
• Ensure compliance with IFRS, notably IFRS 9, 15 and 16.
• Lead and develop a team of accounting professionals, providing guidance, training, and performance feedback to ensure a high level of accuracy and efficiency in financial operations.
• Establish and maintain relationships with internal and external stakeholders, such as auditors, vendors, and financial institutions, to facilitate effective communication, resolution of issues, and adherence to financial policies and guidelines.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.
• Bachelor’s degree in Accounting, Finance, Business, or equivalent.
• Accounting certification (e.g., CA, CPA, ACCA, CMA, ACA etc.) required.

Experience:

• 12-16 years of experience in accounting, finance, or a similar field.
• 10+ years in a managerial role

Skills and Requirements:

• Strong people management skills, with a focus on collaborating with and developing others.
• Expert knowledge of accounting principles and practices, including experience with general ledger maintenance, account reconciliations, and financial reporting.
• Proficiency in using accounting software and enterprise resource planning (ERP) systems.
• Expert proficiency is MS Excel and other applications.

The primary responsibilities of the WPS Operator:

Administrative Responsibilities:

• Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Facilitate knowledge transfer efforts related to different job activities to junior staff and ensure know-how and expertise is passed on to qualified candidates.

Functional Responsibilities:

• Provide technical support and troubleshooting for end-user devices, software applications, and workplace technologies to ensure smooth and efficient operations.
• Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and mobile devices, ensuring they are up to date and in compliance with security policies.
• Collaborate with cross-functional teams, such as technical support, infrastructure, and applications teams, to resolve complex technical issues and provide effective solutions to end-users.
• Resolve or escalate customer reported Incidents and Service Requests assigned to the Workplace Services team.
• Backlog management to ensure timely resolution of Incidents and Service Requests.
• Assist in the implementation and deployment of workplace technology solutions, including software updates, patches, and system upgrades, ensuring minimal disruption to end-user productivity.
• Participate in the creation and maintenance of technical documentation, including user guides, knowledge base articles, and standard operating procedures (SOPs), to facilitate self-service and efficient troubleshooting.
• Stay updated on emerging workplace technologies, industry trends, and best practices, recommending and implementing innovative solutions to enhance end-user experience and productivity.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.

Experience:

• 2-3 years of experience as an onsite IT support engineer – desktop support.

Skills and Requirements:

• In-depth knowledge of computer hardware, software, operating systems, and network systems for diagnosing and resolving technical issues.
• Hardware Troubleshooting: The ability to troubleshoot and repair hardware components such as desktops, laptops, printers, and peripherals.
• Software Troubleshooting: Proficiency in diagnosing and resolving software-related problems, including operating system issues, application errors, and driver conflicts.
• Networking Skills: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues.
• Security Awareness: Knowledge of IT security best practices to ensure data protection and prevent security breaches.
• Customer Service: Excellent interpersonal and communication skills for effectively assisting end-users and providing a positive customer experience.
• Documentation: Maintaining accurate records of support requests, troubleshooting steps, and solutions for tracking and improving IT support.
• Time Management: Efficiently managing time and prioritizing tasks to meet service level agreements (SLAs) and minimize downtime for end-users.
• Adaptability: The ability to adapt to new technologies and stay updated on emerging trends in the IT field.
• Team Collaboration: Collaboration with other IT professionals and departments to address complex issues and support IT projects.
• Remote Support: Familiarity with remote support tools and techniques for supporting remote users when necessary.
• Certifications: Relevant certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or vendor-specific certifications.
• Experience with Active Sync and mobile device support.
• Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.

The primary responsibilities of the Employee Relations Analyst:

Functional Responsibilities:

• Conduct research and analysis on employee relations trends, issues, and best practices to identify areas for improvement and develop recommendations for enhancing employee relations initiatives.
• Support the resolution of employee relations matters, including investigations into employee complaints, disciplinary actions, and performance management issues, ensuring compliance with company policies and legal requirements.
• Analyze employee data and metrics related to employee relations, such as turnover rates, absenteeism, and employee satisfaction surveys, to identify trends and develop strategies for improving employee relations and engagement.
• Assist in the development and implementation of employee relations policies, procedures, and programs, ensuring they are aligned with company values, legal requirements, and industry best practices.
• Provide guidance and support to managers and supervisors on employee relations matters, including interpretation of policies, procedures, and legal regulations, and assist in addressing employee concerns and conflicts.
• Conduct training and workshops on employee relations topics, such as conflict resolution, effective communication, and respectful workplace behavior, to promote positive employee relations and a harmonious work environment.
• Maintain accurate and confidential employee relations records, including investigation reports, disciplinary actions, and other relevant documentation, ensuring compliance with privacy laws and company policies.
• Perform all duties related to Employee Relations.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in human resources, Business, or equivalent.

Experience:

• Minimum 5-7 years of experience in human resources particularly in Employee Relations or a similar field
• Should be well versed with Qatar Labour Laws

Skills and Requirements:

• Knowledge of employment laws and regulations
• Strong communication and interpersonal skills
• Ability to handle employee relations issues and provide guidance to employees and managers.
• Born in Qatar are encouraged to apply.